Interesting article from Microsoft research on the never ending discussion on employee productivity. This time with a reflection on hybrid work. Key points brought forward are in my opinion: The article concludes with the challenge of trust between employer and employee in the situation of hybrid work. I am not sure if there is a… Continue reading Reflections on Productivity and Trust
Work life of managers is full of situations where risk needs to be assessed as part of decision taking. It is interesting to see how different staff members handle risk differently, although there is a clear method for classifying risk. When looking at risks consider the following 3 aspects The proximity parameter refers to the… Continue reading A simple method for Risk classification
Do you want your IT support to be busy, or do you want your issue resolved? Many corporate organizations confuse busyness with activity with achievement in sense of desired outcomes. Find out why & what to do about it.
Talking to non-IT corporate employees about (Enterprise) Software-as-a-Service (SaaS) based solutions shows common patterns of confusions and expectations which clearly shows how consumerization of IT and digitalization has educated non-IT people during the last years. Everybody uses a smartphone, a PC or Mac at home, and got familiar with how to use it, how to… Continue reading 6 Differences between Consumer SaaS and Enterprise SaaS
During the last years “agile” is starting to establish itself as a the standard for software development, reducing the cycle time to get updates to the users. For Cloud native applications a quarterly update cycle is standard, and the related continues integration / continuous deployment (CI/CD) “devops” tooling has matured.Most enterprise applications, especially SaaS applications… Continue reading Why Plan-build-run is still relevant in an agile world
How come only 30% of workloads are in the cloud, 10+ years in?So far much of public cloud has been on b2c workloads, and consolidation seems to be ongoing towards a few American and Chinese public cloud providers.Yet the world does not want to be served by 3 operators only, and topics like “data sovereignty”… Continue reading How come only 30% of workloads are in the #cloud, 10+ years in?
The purpose of SLA’s in IT Operations is to ensure a certain level of service to your business user community. It is typically used in outsourcing contracts to ensure the outsourcing partner reacts promptly to an issue raised, and ideally you also want to have an agreement on the maximum time until an issue is… Continue reading Your Resolution SLA clock stops ticking on ticket escalation?
In modern IT Operations world tasks are spread over multiple teams from multiple partners, making roles and responsibilities a focus point in contracting and in escalations when issues occur. Classically the RACI-responsibility assignment matrix is used to describe roles and responsibilities, documenting what team or person has the role of Responsible, Accountable, Consulted, Informed. Accountable… Continue reading Why RASCI work better than RACI in modern IT Operations
In IT operations you are exposed to risks in many ways and need to manage them wisely. In project management world risks are typically categorized into 3 domains: Time, Cost and Quality. For a service oriented delivery model these same categories can be applied to IT operations and risks. For example: What license compliance method… Continue reading IT Operations Risk and cost of doing nothing
In the modern workplace few outcomes can be achieved by one person, most of the work is co-delivered by a team (or more loosely a “set of persons”). This set of persons are interdependent of each other to create the outcome. And then there are the priorities, we want certain projects / outcomes to be… Continue reading Work planning in interdependent world