Interesting article from Microsoft research on the never ending discussion on employee productivity. This time with a reflection on hybrid work. Key points brought forward are in my opinion: The article concludes with the challenge of trust between employer and employee in the situation of hybrid work. I am not sure if there is a… Continue reading Reflections on Productivity and Trust
Tag: management
Why RASCI work better than RACI in modern IT Operations
In modern IT Operations world tasks are spread over multiple teams from multiple partners, making roles and responsibilities a focus point in contracting and in escalations when issues occur. Classically the RACI-responsibility assignment matrix is used to describe roles and responsibilities, documenting what team or person has the role of Responsible, Accountable, Consulted, Informed. Accountable… Continue reading Why RASCI work better than RACI in modern IT Operations
IT Operations Risk and cost of doing nothing
In IT operations you are exposed to risks in many ways and need to manage them wisely. In project management world risks are typically categorized into 3 domains: Time, Cost and Quality. For a service oriented delivery model these same categories can be applied to IT operations and risks. For example: What license compliance method… Continue reading IT Operations Risk and cost of doing nothing
Work planning in interdependent world
In the modern workplace few outcomes can be achieved by one person, most of the work is co-delivered by a team (or more loosely a “set of persons”). This set of persons are interdependent of each other to create the outcome. And then there are the priorities, we want certain projects / outcomes to be… Continue reading Work planning in interdependent world
Communication upwards in IT is about effectively communicating emotion
The way I look at it, the key objective of communication upwards in the IT organization is to effectively communicate emotion. Remember the 7% (verbal) -38% (tonality) -55% (body language) communication rule. In email we have to use words to transmit the emotion. Imagine the typical situation where you were assigned to handle a specific… Continue reading Communication upwards in IT is about effectively communicating emotion